Our Services

Consulting of Services

We provide expert advice to industry leaders and emerging challenges - on strategy, marketing, transformation and digital. Our consultants address their toughest strategic issues, whether it's accelerating growth, entering a new market, improving profitability, or dealing with digital disruption.

NSP(National Service Partner)

Santyna Consulting is the National Service Partner of Legrand India. Santyna is providing PAN India the after sales services, direct and through authorised service centres.

Santyna is a professionally managed Engineering Services Organisation with activities focused in the field services of any trade. We have been maintaining quality, diligence and commitment in serving its clients throughout its practice.

Help Desk Level-2 Support

We have built CRM processes to cater the customer needs which provides a 360 degree view to management. All end to end processes are captured into CRM starting from ticket generation to closure with customer feedback. All stakeholders like sales, marketing, service, authorised service partners, quality, R&D, manufacturing, etc. are given cross access to system to access real-time information.

Such processes were created on SAP in the past and latest on Salesforce Lightning Service.
At level-2 technical support, we provide:

a) Effective query response - Technical or Non-technical
b) Visit plans
c) Service requests and complaints
d) Installed Base Data capturing
e) Analysis reports management
f) Knowledge Management

g) Spare Parts Management
h) Tools Management
i) Technical competency management
j) Tracking technical risk issues
k) Track safety issues
l) Manage escalations

Spare Parts Management

We help our clients to streamline and simplify spare parts management. Spare part management is generally the most neglected area but in emergency this becomes the most critical factor to run the show.

Creating a Revenue Model Services

We create the revenue models for our client to gain profit. Service revenue model helps the manufacturer to remain with their customers throughout the product life cycle. It builds customer intimacy which helps to grow the mainstream business. Service is a differentiating factor in this competitive world.

Creating a Network of Services

We are the service experts having 30+ years of experience in the field of service. We have already created the service networks of the Crompton Greaves, Schneider Electric & Legrand for the after sale services.

Service Skill Management

We are a team of well-trained engineers in various fields. We help people to work on themselves, to grow by increasing their knowledge & skills. We provide the right path to the people or show them the way by following which they can succeed in many fields.